An advanced PMS platform built on AWS Serverless architecture, streamlining multi-business operations for Manubhai Zaveri across Jewellery, Real Estate, and Finance.
It automates workflows, enables real-time tracking, and ensures secure, centralized task management.
Challenge
Managing operations across multiple business verticals like Jewellery, Real Estate, and Finance posed significant challenges for the client.
Each department relied on isolated tools and manual tracking methods, resulting in:
- Decentralized Task Management: Tasks were scattered across separate systems, making it difficult to track ownership and progress.
- Lack of Real-Time Visibility: Business owners couldn’t monitor field executives, store staff, and management performance efficiently.
- Communication Gaps: Teams lacked a unified channel for internal updates, slowing decision-making.
- Manual Task Reminders: Teams relied on phone calls, messages, and emails to follow up on pending tasks, leading to inconsistent tracking and delayed completions.
Solution
Eternal Web Pvt. Ltd. engineered a serverless Project Management System (PMS) hosted entirely on AWS to unify workflows, automate task tracking, and improve interdepartmental collaboration.
The solution replaced fragmented processes with an integrated platform that centralizes task assignments, automates reminders, and enables live status tracking — all within a secure, scalable, and maintenance-free infrastructure.
By leveraging AWS’s serverless architecture, the PMS seamlessly connects users across multiple businesses, ensures high availability, and delivers instant notifications without performance bottlenecks.
An advanced healthcare app built on AWS, delivering HIPAA-compliant, serverless solutions that streamline radiology workflows, enable real-time reporting, and ensure secure patient data management.
Key Features
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Centralized Task Management:
A unified dashboard to create, assign, and monitor tasks across Jewellery, Real Estate, and Finance divisions. -
Smart Workflow Automation:
Automated reminders and triggers eliminate manual follow-ups and ensure consistent task completion. -
Real-Time Tracking & Reporting:
Live synchronization provides up-to-date task status. -
Role-Based Access Control:
Custom roles for employees, managers, and owners ensure secure data access and operational transparency. -
Internal Chat Integration:
Built-in chat module facilitates real-time communication between teams and departments.
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Push Notifications:
Reliable alerts powered by Firebase Cloud Messaging (FCM), working seamlessly across Android and iOS devices. -
Device Location Tracking:
Captures real-time device locations using Google Reverse Geocoding, providing operational context and mapping addresses for field and store activities. -
Document Management:
Secure file storage and access through AWS S3, with automated categorization for easy retrieval.
Why Serverless Architecture?
The PMS platform is built on AWS Serverless infrastructure, designed for performance, scalability, and cost-efficiency.
Key advantages include:
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Elastic Scalability:
Instantly adapts to growing business needs without managing servers. -
Cost Efficiency:
Pay only for what’s used — no idle infrastructure costs -
High Availability:
Multi-AZ configuration ensures zero downtime and fault tolerance.
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Security & Compliance:
Data resides in a private VPC with encrypted communication across services. -
Operational Agility:
Allows rapid feature deployment and scaling across multiple business units.
AWS Serverless Services Powering the Platform
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AWS Lambda:
Executes backend logic and APIs without managing servers. -
Amazon API Gateway:
Manages secure and scalable API endpoints. -
Amazon RDS (PostgreSQL in Private VPC):
High-availability database configured with Multi-AZ deployment. -
Amazon S3:
Reliable and secure storage for files and attachments. -
Amazon SNS:
Push notifications for reminders and updates.
-
AWS Cognito:
Manages user authentication and access control. -
Amazon SES:
Handles automated email alerts and communication. -
DynamoDB Streams:
Supports real-time data triggers for specific workflows. -
Amazon CloudWatch:
Provides monitoring, logging, and system health tracking.
Results
After deployment, the serverless PMS solution delivered measurable operational impact:
- 45% Increase in Operational Efficiency through automated workflows and centralized task tracking.
- Zero Missed Deadlines due to intelligent reminders and notifications.
- 50% Faster Decision-Making enabled by real-time dashboards and internal communication tools.
- Seamless Collaboration between store staff, field teams, and management across multiple business domains.
- Enhanced Accountability with location tracking and detailed activity logs for every team member.
Conclusion
Eternal Web Pvt. Ltd. successfully transformed a fragmented multi-business workflow into a unified, serverless ecosystem on AWS.
This modern PMS solution empowers business owners to manage diverse operations with precision, ensuring real-time visibility, streamlined communication, and operational excellence — all without server maintenance or downtime concerns.
As the client continues to expand, the PMS scales effortlessly, proving that AWS Serverless architecture is the foundation for sustainable, intelligent business growth.
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